Refund and Return Policy

At Mosaique, we follow California state law regarding ticket sales, refunds, and event cancellations.

Event Cancellations & Refunds

• If an event is canceled, you will receive a full refund of the ticket price within 30 days of cancellation.

• If an event is postponed, rescheduled, or replaced, you may request a full refund within 30 days of notification. Refunds will be processed within 30 days of your request.

• Refunds are issued only to the original purchaser and returned to the original payment method.

Non-Refundable Tickets

• Tickets for events that proceed as scheduled are non-refundable.

• Service, processing, and convenience fees are non-refundable, unless otherwise required by law.

• Refunds will not be provided for personal circumstances (such as illness, transportation issues, or scheduling conflicts).

How to Request a Refund

To request a refund, please email admin@diamond-ent.com with the following:

• Full name and contact information

• Order number or confirmation code

• Event name and date

Mosaique reserves the right to verify ticket purchase before issuing a refund.